Privacy Policy

At Wicked Pokies, safeguarding personal information is a top priority. This Privacy Policy outlines how we collect, use, manage, and protect the data of our players. We are committed to transparency and ensuring that all activities on the Wicked Pokies online casino comply with data protection standards. Understanding this policy helps players make informed decisions about their privacy while enjoying our services. For further information on player well-being, please see the Wicked Pokies responsible gambling page.

Scope of This Policy

This document applies to all personal information gathered through the website, mobile applications, and any related services offered by Wicked Pokies. It explains the basis on which personal data is processed and the measures taken to secure it.

Information We Collect

To provide a secure and personalised gaming experience, we collect specific types of information. This data is essential for account operation, transaction processing, and regulatory compliance.

Identity and Contact Data: This includes a full name, date of birth, email address, and phone number provided during registration. During verification, we may also require copies of a driver’s license, passport, or utility bills.
Financial Data: Information related to payment methods like credit card details or crypto wallet addresses, as well as a history of deposits and withdrawals.
Transaction Data: Details about wagers, gameplay, bonuses claimed, and loyalty point accumulation.
Technical Data: Automated information such as an IP address, login data, browser type, and device details used to access the platform.
Usage Data: Information about how the website and its features are navigated and used.

How Your Information Is Used

The information we collect serves several key purposes, all aimed at delivering a reliable and enjoyable service. Wicked Pokies uses personal data to:

Set up and manage player accounts.
Process deposits, wagers, and withdrawals securely.
Verify identity to prevent fraud and ensure compliance with the minimum age requirement of 21+.
Communicate important account updates, service changes, and promotional offers, where consent has been given.
Improve the game lobby, website functionality, and overall player experience.
Comply with legal and regulatory requirements, such as those stipulated by our Curacao 8048/JAZ licence.

Wicked Pokies does not sell personal data to third parties. Information may be shared with trusted partners only when necessary to provide our services. This includes:

Payment processing providers to facilitate secure transactions.
Identity verification services to fulfil KYC (Know Your Customer) obligations.
Regulatory authorities when required by law.
Software providers to assist with technical support and service maintenance. All third parties are required to respect the security of personal data and to treat it in accordance with the law.

Security and Data Protection

We implement robust technical and organisational measures to protect player data from unauthorised access, loss, or alteration. These security features include SSL/TLS encryption for all data transmitted between a browser and our servers, secure payment gateways for all financial transactions, and strict internal access controls. Account verification and anti-fraud monitoring systems are also in place to ensure the integrity of the platform.

Use of Cookies

Our website uses cookies to enhance functionality and improve the user experience. Cookies are small text files stored on a device that help us remember preferences, understand site traffic, and ensure the platform runs smoothly. Players can manage cookie preferences through their browser settings, although disabling certain cookies may affect website performance.

Your Rights Regarding Personal Data

Players have several rights concerning their personal information. These include the right to access the data held about them, the right to request corrections to any inaccurate information, and the right to request the erasure of data, subject to our legal and regulatory retention obligations. Players can also opt out of receiving marketing communications at any time.

Changes to the Privacy Policy

Wicked Pokies reserves the right to update this policy periodically. Any significant changes will be communicated to players via email or a prominent notice on our website. We encourage players to review this page regularly to stay informed about how we protect their information.

Contact Information

For any questions or concerns regarding this Privacy Policy or the handling of personal data, please contact our support team. You can reach us via Live Chat on the website or by emailing support@wickedpokies.com.