Responsible Gaming

Wicked Pokies is committed to providing a safe, fair, and enjoyable gaming environment for all our Aussie players. We believe that gambling should always be a form of entertainment, managed responsibly and within a person’s financial means. Our approach to responsible gaming is built on a foundation of player protection, awareness, and control. The Wicked Pokies online casino platform offers a range of tools and resources to help maintain a balanced approach to playing online pokies and casino games.

Our Commitment to Player Safety

Our primary goal is to ensure that every player’s experience is positive and secure. We enforce a strict 21+ age policy to prevent underage gaming and carry out verification checks to confirm player eligibility. We encourage everyone to view gaming as a recreational activity, not a source of income. It’s important to understand the odds and mechanics of the games, and to remember that outcomes are determined by a Random Number Generator (RNG), ensuring fair and unpredictable results.

Tools to Manage Your Play

To empower players to stay in control, we provide several account management tools. These features can be accessed within the account settings or by contacting our support team for assistance. Taking proactive steps to manage play is a key part of a healthy gaming experience. Further information about our operational standards can be found on the Wicked Pokies about us page.

We offer the following responsible gaming tools:

Deposit Limits: Set personal limits on the amount of money that can be deposited daily, weekly, or monthly.
Session Limits: Control the amount of time spent playing during a single session.
Cooling-Off Period: Take a short, defined break from gaming, with account access temporarily suspended for a period of your choosing.
Self-Exclusion: If a longer break is needed, a self-exclusion option allows for the account to be closed for a significant period, preventing access to our services.

Recognising the Signs of Problem Gambling

It’s important to remain aware of personal gaming habits. Answering the following questions honestly can help determine if gambling is having a negative impact:

Are you spending more money or time on gambling than you can afford?
Are you chasing losses or borrowing money to gamble?
Has gambling stopped being fun and started to feel stressful?
Are you neglecting work, family, or personal responsibilities due to gambling?
Do you hide the extent of your gambling from others?

If the answer to one or more of these questions is ‘yes’, it may be time to seek advice or use the tools available to manage play.

Seeking Professional Support

If you or someone you know is struggling with gambling, confidential help is available from professional organisations across Australia. Our customer support team can guide you in setting limits or initiating a self-exclusion period. For specialised assistance, we recommend contacting resources like Gambling Help Online, which offers free, 24/7 support for Australians.