Terms and Conditions

This document outlines the complete terms and conditions for using the services provided by Wicked Pokies. All players must read, understand, and agree to these rules before creating an account and participating in any games or promotions. These regulations form a binding legal agreement between the player and the platform. For a full understanding of operations, players are encouraged to review information on the Wicked Pokies online casino. Should there be any questions regarding these terms, please use the details available on the Wicked Pokies contact us page to get in touch with customer support.

Account Eligibility and Registration

To maintain a fair and secure gaming environment, all users must adhere to strict account regulations. Participation is limited to individuals who meet the legal age requirement and comply with the one-account policy.

Players must be at least 21 years of age to register an account and engage in real-money play.
Only one account is permitted per person, household, IP address, and device. Any duplicate accounts identified will be closed, and associated winnings may be forfeited.
During the registration process, it is mandatory to provide valid and accurate personal information. The platform reserves the right to request verification documents at any time to confirm these details.
Account verification, also known as Know Your Customer (KYC), is a required step before any withdrawal can be processed. This typically involves submitting a government-issued ID like a Passport or Driver’s License and a recent proof of address, such as a Utility Bill.

Financial Transactions

All deposits and withdrawals are governed by specific limits and processing protocols to ensure financial security and regulatory compliance. Players should familiarise themselves with these rules before transacting.

Deposits

A minimum deposit of AU$25 is required to fund an account and begin playing. This amount applies to most available payment methods, including cards and cryptocurrencies.

Withdrawals

Withdrawals are subject to processing limits, which include a weekly maximum of AU$5,000. For new players, the first withdrawal transaction is capped at AU$1,000. Processing can take between two to five business days, contingent on the chosen method and the status of account verification. Please note that Bitcoin withdrawals are only available for winnings that originate from a crypto deposit. Card withdrawals under $500 may incur a processing fee of up to $35.

Bonus and Promotion Rules

All promotional offers are subject to specific rules designed to ensure fair play. Unless stated otherwise in the terms of a particular offer, the following general conditions apply.

General Bonus Terms

Bonuses must be claimed before a deposit is made to ensure activation. A maximum bet of AU$9 is enforced while playing with an active bonus; exceeding this may void winnings. Bonus funds are typically non-cashable, meaning only the winnings derived from them can be withdrawn after meeting playthrough requirements. A player cannot claim new promotions while a withdrawal request is pending.

Wagering Requirements

Different bonuses carry distinct wagering requirements. The welcome offer is subject to a 40x playthrough on the deposit and bonus amount. Most reload bonuses require a 30x playthrough on the deposit and bonus. Winnings from free spins must be wagered 30x, while cashback funds have a 20x wagering requirement.

Game Contributions

Game contributions towards wagering vary:

Pokies and Bingo: 100%
Scratch Cards and Board Games: 25%
Keno: 10%
All other games, including progressive jackpots and table games, are excluded from bonus play.

Loyalty and Comp Points

Real money wagers earn Comp Points, which can be redeemed for cash credit at a rate of 1,000 points for AU$1. The earning rate improves with loyalty status, with Black-tier members earning points twice as fast as Bronze members. Converted cash is subject to withdrawal limits based on the player’s tier, ranging from AU$100 to AU$1,000.

Prohibited Conduct

Fraudulent activity, bonus abuse, exploitation of software errors, and collusion are strictly forbidden. Any account found to be in violation of these rules will be closed immediately, and all funds will be confiscated.

Responsible Gambling

Wicked Pokies promotes a safe gaming experience by providing responsible gambling tools. Players can set deposit limits, take a cooling-off period, or request self-exclusion by contacting customer support. These resources are available to help maintain control over gaming habits.